Winter Park Opengov #RFP26-23

Winter Park Fire-Rescue Department EMS Billing and Revenue Cycle Management Services Solicitation

This opportunity involves the City of Winter Park Fire-Rescue Department seeking a vendor for EMS billing and revenue cycle management services for its EMS transport program. - Government Buyer: - City of Winter Park, Fire-Rescue Department (Orange County, FL) - Products/Services Requested: - Comprehensive EMS billing and revenue cycle management services - Integration with the City's electronic patient care reporting (ePCR) and billing systems - Robust, transparent reporting (weekly metrics, ad hoc reports) - Dedicated account management and mature records/chart request process - Unique/Notable Requirements: - Proven experience in municipal EMS billing - Strict compliance with federal and state healthcare and privacy laws - Technology compatibility with existing City systems - Focus on maximizing revenue recovery and maintaining high service standards - No specific OEMs or vendors are named in the solicitation - Emphasis on customer-focused, compliant, and efficient billing processes

Description

The City of Winter Park is seeking proposals from qualified firms to provide comprehensive EMS billing and revenue cycle services supporting the Winter Park Fire Department's EMS transport program. The goal is to improve billing accuracy, speed reimbursement, and enhance collections through a compliant, customer-focused process integrated with WPFD workflows. The vendor must demonstrate experience in municipal EMS billing, compliance with healthcare privacy laws, and operational capacity to maximize revenue recovery. The solution should be compatible with existing systems, including ePCR and billing environments, and support detailed reporting and performance metrics.

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