Chula Vista Planetbids #RFP P03-2027

Chula Vista Solicits Hosted Email Review, Redaction, and eDiscovery Software Solution

The City of Chula Vista is seeking proposals for a hosted software solution to streamline email review, redaction, and eDiscovery processes for California Public Records Act (CPRA) requests. - Government Buyer: - City of Chula Vista, Purchasing Department - Products/Services Requested: - Commercially available, off-the-shelf hosted software for email and electronic records review, redaction, and production - Annual platform subscription and user licensing - Data ingestion and storage tiers - Automated and AI-assisted redaction features - OCR and document processing capabilities - Advanced connectors for Office 365, Gmail, and similar platforms - Custom report builder and analytics tools - Services Requested: - Project management and initial setup - Legacy data migration - SSO integration (SAML/OAuth/OIDC) - SCIM user provisioning integration - Multifactor authentication (MFA) - Administrator and end-user training - Ongoing training and technical support (standard, premium 24/7, per-incident) - Unique/Notable Requirements: - Must support large-scale ingestion, search, culling, review, redaction, and export/production of emails and attachments - Integration with existing Public Records Request software or built-in request tracking highly desirable - Automated and AI-assisted redaction, OCR, and advanced security features (SSO, SCIM, MFA) required - Solution must be cloud-hosted and support collaboration and auditability - Environmentally preferable purchasing and the ability for other public agencies to participate in the award - No specific OEMs or vendors are named in the solicitation - Contract term: three years, with two optional one-year renewals

Description

The City of Chula Vista is seeking proposals from qualified vendors to provide a commercially available off-the-shelf hosted software solution. The software will support the review, organization, redaction, and production of email records and other electronically stored information related to the City's California Public Records Act response workflows and legal/administrative review processes. The solution should manage large volumes of electronic communications, improve efficiency and collaboration, and support workflows including ingestion, search, review, redaction, and export of records. Integration with the City's Public Records Request software or a built-in request tracking module is highly desirable. The contract term is three years with options for renewal.

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