Federal Register #2026-13953

VA National Cemetery Administration Customer Satisfaction Survey Information Collection

The Department of Veterans Affairs National Cemetery Administration (NCA) is seeking to collect customer satisfaction data to improve cemetery services for veterans and their families. - Government Buyer: - Department of Veterans Affairs (VA), National Cemetery Administration (NCA) - OEMs and Vendors: - No specific OEMs or commercial vendors are mentioned; this is a service-oriented information collection effort. - Products/Services Requested: - Voluntary customer satisfaction surveys targeting next of kin, family members, funeral directors, and veteran service organizations - Multiple survey instruments, including mail surveys, focus groups, and visitor comment cards - Estimated annual quantities: - 18,000 mail surveys to next of kin/family members (national cemeteries) - 2,000 mail surveys to funeral directors - 8,000 mail surveys to next of kin/family members (state or tribal cemeteries) - 3,000 surveys on VA memorial products - 50 focus groups each with next of kin, funeral directors, and veteran service organizations - 2,500 visitor comment cards - Unique/Notable Requirements: - Use of multiple survey types and focus groups to gather comprehensive feedback - Focus on improving and validating customer service standards for cemetery services - No product procurement or OEM involvement; strictly service feedback collection

Description

This notice informs the public that the Department of Veterans Affairs, through the National Cemetery Administration, intends to submit a collection of information to the Office of Management and Budget (OMB) for review. The collection pertains to customer satisfaction surveys conducted by the National Cemetery Administration (NCA). These surveys aim to determine the level of satisfaction with existing services among customers, including next of kin, family members, funeral directors, and veteran service organizations. The information collected is voluntary and used to validate customer service standards and improve service delivery.

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