Federal Register #FR-7106-N-23

HUD Updates Privacy Act System of Records for Voice of the Customer Platform

This notice from the Department of Housing and Urban Development (HUD) provides an update on the Voice of the Customer (VoC) platform's Privacy Act System of Records: - Government Buyer: - Department of Housing and Urban Development (HUD) - Office of the Chief Information Officer (OCIO) - Infrastructure and Operations (IOO) - OEMs and Vendors: - Qualtrics, LLC (FedRAMP-authorized SaaS provider) - Amazon Web Services (AWS) (GovCloud US-West hosting) - Products/Services Referenced: - Voice of the Customer (VoC) platform for collecting and analyzing customer feedback - Platform serviced by Qualtrics, hosted on AWS GovCloud - Notable Requirements and Details: - No procurement or solicitation for new products or services - Notice covers updates to system location, authority, purpose, categories of records, record sources, and safeguards - VoC platform supports HUD's efforts to improve service delivery and public trust through customer feedback analysis - System is managed under strict technical and physical safeguards as outlined in the updated SORN - This is an informational notice only; no contract opportunity is being announced.

Description

The Department of Housing and Urban Development (HUD) Office of the Chief Information Officer (OCIO) and Infrastructure and Operations (IOO) is issuing a notice to modify the Privacy Act System of Records Notice titled "Voice of the Customer (VoC)." The VoC system, transferred from the Office of the Chief Financial Officer to OCIO, supports HUD's efforts to improve federal customer experience and service delivery. It collects customer feedback to identify service improvement opportunities and build public trust. The modification updates system location, authority, purpose, categories of records, record sources, and safeguards.

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