California eProcure #26-101

California DMV Solicits Statewide Telephone Interpreter Services for Driver Safety Hearings

The California Department of Motor Vehicles (DMV), part of the California State Transportation Agency, is seeking a contractor to provide as-needed telephone interpreter services for Driver Safety Offices statewide. - Buyer: California Department of Motor Vehicles (Administrative Services Division) - Service requested: Telephone and virtual platform interpreter services for DMV Driver Safety Hearings - Estimated 566,038 minutes of interpreting service over the contract term - Services must cover a wide range of certified and registered languages, including American Sign Language, Spanish, Mandarin, and others - At least 50% of services must be performed by certified or registered interpreters - Interpreters must connect within 5 minutes and adhere to strict confidentiality and quality standards - Notable requirements: - All interpreter personnel must reside within the continental United States - All staff must pass a Department of Justice (DOJ) Live Scan background check - Certification of Interpreter required for all personnel - Principal place of business must be in California - Pricing is per minute of actual interpreting service (excluding administrative calls and calls under 5 minutes) - Previous contractor: WorldWide Interpreters, Inc. - No specific OEMs are mentioned, as this is a service-based procurement - Contract value estimated at $339,623.00 - Contract duration is 33 months, with an option to extend up to 6 additional months if needed

Description

This solicitation is for as-needed telephone interpreter services for various Department of Motor Vehicles (DMV) Driver Safety Offices in California. The contract term is from October 1, 2026, to June 30, 2029, with a total estimated contract cost of $339,623.00. Bidders must have their principal place of business within the State of California, and all interpreter personnel must reside within the continental United States. The previous contractor was WorldWide Interpreters, Inc., with a previous rate of $0.60 per minute.

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