Opportunity
Palm Desert Opengov #280527
Palm Desert Seeks Cloud-Based VoIP/UCaaS System with Microsoft, Zoom, and ENS Integrations
Posted
July 08, 2026
Respond By
August 10, 2026
Identifier
280527
NAICS
517911, 541512
The City of Palm Desert is seeking to modernize its telecommunications by replacing its current Mitel/ShoreTel on-premise phone system with a cloud-based VoIP/UCaaS solution. - Government Buyer: - City of Palm Desert, Finance - Information Technology department - OEMs and Vendors: - Current system: Mitel, ShoreTel - Seeking OEMs providing cloud-based VoIP/UCaaS solutions with required integrations - Products/Services Requested: - Cloud-based VoIP/UCaaS telecommunications system (hardware and software) - On-site delivery, staging, installation, programming, and testing of all phone hardware and system components - Integration with Microsoft Office 365, Microsoft Teams, Zoom, and Revolution Activate ENS - Support for existing analog paging interfaces at City Hall and Public Library - Training, documentation, and three years of maintenance and support - Unique/Notable Requirements: - Seamless integration with Microsoft and Zoom platforms for collaboration and public meetings - Bi-directional communication for emergency notifications via Revolution Activate ENS (voice, SMS, email) - Continuity of existing workflows and support for analog paging - Comprehensive implementation including installation, training, and documentation
Description
The City of Palm Desert is soliciting proposals for a Telecommunications System project managed by the Finance - Information Technology department. The project involves replacing the City's existing telecommunications infrastructure with a cloud-based VoIP/UCaaS system that integrates with Microsoft Office 365, Microsoft Teams, Zoom, and the Revolution Activate ENS mass notification system. The scope includes hardware and software procurement, installation and testing, training and documentation, and maintenance and support for three years. Proposals must include a detailed technical approach, project management plan, and pricing. The project aims for completion in 2026.