San Antonio Water System Ionwave #26-18104 Addendum 1

SAWS Solicits Salesforce Service Cloud and Lightning Platform Software Services

San Antonio Water System (SAWS) is seeking cloud-based software services for its customer service operations. - Government Buyer: - San Antonio Water System (SAWS), Bexar County, San Antonio, TX - OEM Highlight: - Salesforce is the primary Original Equipment Manufacturer (OEM) for the requested software platforms - Products/Services Requested: - Salesforce Service Cloud software services - Salesforce Lightning Platform software services - Cloud Vendor Technology Assessment (for non-DIR vendors) - Requirements and Notable Details: - All pricing must include delivery/freight - Only vendors with an active Texas DIR contract are eligible - Award will be made to the lowest qualified bidder - Potential integration with existing SAWS systems (billing, telephony, GIS, ERP, payment processing) - Use cases include contact center case management and customer self-service portals - Vendors may be required to complete a Cloud Vendor Technology Assessment unless already covered by DIR - Quantities and part numbers are not specified in the solicitation

Description

The San Antonio Water System is soliciting quotes for Salesforce Service Cloud and Lighting Platform software services. The procurement is conducted as a Request for Quotes under DIR guidelines, requiring all pricing to include delivery/freight. The award will be made to the lowest qualified bidder, and the contract terms will comply with DIR. Vendors must have an active DIR to be considered, and electronic quotes must be submitted by the specified deadline.

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