Chino Hills Civicplus #530

Chino Hills Utility SCADA On-call Maintenance and Emergency Support Services

The City of Chino Hills Public Works Department - Utility Division is seeking proposals for on-call maintenance and emergency support services for its Utility SCADA (Supervisory Control and Data Acquisition) systems supporting water and wastewater operations across more than 45 sites. - Government Buyer: - City of Chino Hills, Public Works Department - Utility Division, City Clerks Office - OEMs and Vendors Mentioned: - Kingfisher (RTUs) - GeoSCADA - Allen-Bradley (PLCs) - Wonderware - Ignition - Products/Services Requested: - On-call and emergency maintenance, troubleshooting, diagnostics, programming, and support for SCADA systems - Support for control panels, instruments, programs, communication and network devices - Site inspections, programming assistance, system upgrades, and emergency response within 4 hours - Ability to quote and furnish replacement parts as needed - Unique or Notable Requirements: - 24/7/365 emergency support, including after-hours, weekends, and holidays - Secure remote access via VPN with multi-factor authentication - Compliance with California prevailing wage and DIR registration - Updated documentation for any system changes - Cyber liability insurance required - No pre-selected vendors; proposals must include multiple hard copies, an electronic copy, a sealed cost proposal, and a signed W-9 - Contractor must be able to support a mixed SCADA environment (Kingfisher/GeoSCADA, Allen-Bradley/Wonderware, Allen-Bradley/Ignition)

Description

The City of Chino Hills is soliciting proposals for Supervisory Control and Data Acquisition (SCADA) on-call maintenance and emergency support services for its water and wastewater systems. The systems cover over 45 sites including booster stations, lift stations, reservoirs, wells, and a potable water treatment facility. The contract term is five years. Proposals must include multiple bound and electronic copies, a sealed cost proposal, and a signed W-9. The City requires the contractor to provide 24/7 emergency support and be willing to enter into an agreement with the City, with any exceptions noted in the proposal.

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