Westmont Village Civicplus #RFQ: Municipal Software Suite

Village of Westmont Solicits Modern Municipal Software Suite to Replace Tyler Technologies Legacy Systems

The Village of Westmont, Illinois, is seeking a modern municipal software suite to replace its legacy Tyler Technologies systems and improve key municipal operations. - Government Buyer: - Village of Westmont, DuPage County, Illinois - OEMs and Vendors Mentioned: - Tyler Technologies (current system) - CivicPlus (previously demonstrated solution) - OpenGov (previously demonstrated solution) - Products/Services Requested: - Municipal software suite with modules for: - Permitting and inspections (building, engineering, planning, zoning, contractor registration, plan reviews, public portal requests) - Business and miscellaneous licensing and permitting (business and liquor licenses, registration, renewals, special events, raffle permits, sound amplification, certificate generation) - Code enforcement (case management, citations, mobile field entry, adjudication, public portal requests) - Asset management and work orders (infrastructure, fleet, facilities, work order management, IT helpdesk, resource management) - 311/citizen service requests (mobile app, public portal, automated routing) - Implementation services including configuration, data migration, training, and support - Notable Requirements: - Integration with Tyler ERP (Munis), Esri/ArcGIS Online, Laserfiche, and Bluebeam - Robust online citizen self-service portals and mobile capabilities (dedicated app preferred) - Flexible data migration options from legacy systems - Phased implementation for approximately 200 staff and 285 public users - Vendors must demonstrate municipal client experience, ideally in the Chicago metro area - Clear pricing for implementation and annual recurring costs by module group - Open to partial solutions from multiple vendors; full integration preferred but not required

Description

The Village of Westmont is seeking quotes from qualified software vendors to provide solutions for major components of municipal operations. The goal is to replace components of the current legacy systems (Tyler Technologies) with a modern, user-friendly platform that streamlines internal workflows and enhances citizen engagement. Full integration is not required; vendors may provide parts of the solution, and the Village may consider multiple vendors. The scope includes modules for permitting, licensing, 311/service requests, and asset management. Vendors must provide a clear pricing structure and demonstrate experience with municipal clients, preferably in the Chicago metropolitan area.

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