Georgetown Ionwave #202656 Addendum 2

Municipal Court Collection Services for Delinquent Fines and Fees – City of Georgetown, TX

The City of Georgetown, Texas is seeking qualified vendors to provide Municipal Court Collection Services for delinquent fines, fees, court costs, and other receivables related to its Municipal Court operations. - Government Buyer: - City of Georgetown, Purchasing Department, Finance Division - OEMs and Vendors Mentioned: - Tyler Technologies (INCODE software) - Elavon (payment processing platform) - Current collection vendor: McCreary, Veselka Bragg & Allen - Products/Services Requested: - Municipal Court Collection Services for approximately $1.9 million in delinquent accounts - Average of 100-200 new accounts per month, each $300-$500 - Backlog of over 6,000 warrant cases and 13,000 citations annually - Bilingual (English/Spanish) customer service required - Integration with Tyler Technologies INCODE system is mandatory - All payments must be processed through the City's Elavon payment portal (no third-party payment platforms allowed) - No legal action or credit reporting required - Compliance with all federal, state, and local laws, including a statutory 30% collection fee cap - Secure data handling and accurate record-keeping - Ability to contact defendants via calls, letters, emails, and text messages - City will provide available contact information; vendor expected to supplement as needed - Unique/Notable Requirements: - Prior experience with Tyler Technologies INCODE integration is required - Bilingual (English/Spanish) services are mandatory - No mandatory licensing or bonding required - All accounts are owed by private consumers - Contract includes both ongoing and backlog placements - Initial contract term is one year, with up to four one-year renewals possible

Description

The City of Georgetown is soliciting proposals from qualified respondents to provide Municipal Court Collection Services. The services involve the collection of delinquent fines, fees, court costs, and other authorized receivables related to the City's Municipal Court operations. The successful offeror must comply with all federal, state, and local laws and maintain proper licensing. Proposals are to be submitted electronically by July 14, 2026, with a non-mandatory pre-proposal meeting held virtually on June 15, 2026.

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