Quebec SEAO #20145446

Ville de Laval Seeks Cloud-Based Customer Contact Center Solution

Ville de Laval, a municipal government in Quebec, Canada, is seeking proposals for a cloud-based customer contact center solution. - Government Buyer: - Ville de Laval (municipal government, Quebec, Canada) - Products/Services Requested: - Cloud-based customer contact center solution - Includes helpdesk or call center software - Data management and query software - Customer relationship management (CRM) software - OEMs and Vendors: - No specific OEMs or vendors are named in the solicitation - Notable Requirements: - Solution must be cloud-based - Procurement is for software goods only - Restricted to territories specified in applicable agreements - All solicitation documents and modifications are available via the SEAO electronic tendering system - Classification Codes: - UNSPSC 43230000 (Software) - UNSPSC 43231501 (Helpdesk or call center software) - UNSPSC 43232300 (Data management and query software) - UNSPSC 43232303 (Customer relationship management CRM software)

Description

This solicitation is for the acquisition and deployment of a cloud-based customer contact center solution for the City of Laval. The procurement involves software goods related to helpdesk, call center, data management, and customer relationship management. Bidders must submit their proposals by August 13, 2026, with the opening of bids being public. The contract is restricted to the territories provided for in applicable agreements, and all documents and modifications are available via the electronic tendering system SEAO.

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