Texas DIR/ESBD #HHS0016867

Texas HHSC Solicits Comprehensive Enrollment Broker Operations Contractor

The Texas Health and Human Services Commission (HHSC) is seeking a single qualified contractor to provide comprehensive Enrollment Broker Operations for state health programs. - Government Buyer: - Texas Health and Human Services Commission (HHSC) - Procurement and Contracting Services (PCS) - Procurement and Contracting Services Building - Scope of Services: - Enrollment services for state health programs - Client outreach and informing - Management of client financial contributions and fund management - Communications marketing and public information - Call center operations and mailing services - Human services consulting, including mental health - Application hosting, cloud computing, and IT infrastructure - Alternative educational services - Accounting, billing, payroll, and third-party reimbursement - Financial services and business management - Health care management (including managed care) - Administrative and project management services - Notable Requirements: - Strict data use agreements and security/privacy compliance - Adherence to accessibility standards (Section 508, 1 TAC 206, 1 TAC 213) - Submission of Voluntary Product Accessibility Templates (VPATs) for any commercial off-the-shelf software - Accessibility testing may be required - Detailed insurance requirements throughout contract duration - Subcontracting plan with a 26% utilization goal for Veteran HUB (VetHUB) certified subcontractors - No specific OEMs or commercial vendors are named; the opportunity is open to qualified contractors - Historical compensation for similar services has ranged from $75M to $82M per fiscal year - Contract term is four years, with up to four optional extension years and an additional one-year extension possible

Description

The State of Texas, through the Texas Health and Human Services Commission (HHSC), is seeking a single qualified contractor to provide enrollment broker operations. The scope includes services related to communications marketing, call center, mailing, human services consulting, application hosting, educational services, accounting and billing, financial services, business management, health care management, and administrative services. The solicitation outlines detailed requirements including data use agreements, security, privacy, and compliance with accessibility standards. The contract term, award process, and insurance requirements are also specified in the solicitation documents.

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