Saskatchewan Tenders #IT2601S

Saskatchewan Crop Insurance Corporation Seeks Oracle Cloud AMS Support Services

Saskatchewan Crop Insurance Corporation (SCIC), a provincial Treasury Board Crown Corporation under the Minister of Agriculture, is seeking proposals for Oracle Application Management Services (AMS) to support its Oracle Cloud enterprise environment. - Government Buyer: - Saskatchewan Crop Insurance Corporation (SCIC), Provincial Treasury Board Crown Corporation, under the Minister of Agriculture - OEMs and Vendors: - Oracle (primary OEM) - Only Oracle or authorized Oracle Partner Network (OPN) Member Partners with Service Expertise in Implement or Manage Oracle Cloud are eligible to bid - Products/Services Requested: - Oracle Application Management Services (AMS) for Oracle Cloud, covering: - Oracle Fusion ERP - Oracle Supply Chain Management (SCM) - Oracle Human Capital Management (HCM) - Oracle Enterprise Performance Management (EPM) - Oracle Cloud Infrastructure (OCI) - Oracle Integration Cloud (OIC) - Services include: - 24/7/365 technical and functional support - Incident and problem management - Release and enhancement management - Reporting and analytics support - Advisory services (architecture, health checks, innovation, governance, knowledge management) - Cybersecurity and incident response - Dedicated account manager - Unique or Notable Requirements: - All data must be stored and processed in Canada, complying with Canadian privacy laws - Only Oracle or authorized Oracle partners with relevant Oracle Cloud expertise may bid - Support must be continuous (24/7/365) with a tiered support team - Contract term is three years with two optional one-year extensions - No specific hardware or software products or part numbers are listed; procurement is for managed services

Description

The Saskatchewan Crop Insurance Corporation (SCIC) is seeking proposals from qualified proponents to provide Oracle Application Management Services (AMS) to support its Oracle Cloud environment. The scope includes ongoing technical and functional support, incident and problem management, release and enhancement management, reporting and analytics support, and advisory services. The service provider will maintain the stability, reliability, and performance of SCIC's Oracle environment, which includes Oracle Fusion ERP, SCM, HCM, EPM, OCI, and OIC, supporting critical business functions such as finance, procurement, human resources, budgeting, forecasting, and reporting. The contract term is three years with options to extend for two additional one-year terms.

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