Quebec SEAO #20153151

Technical Support and Software Updates for Alcatel-Lucent Metro Network Equipment

The Société de Transport de Montréal (STM) is seeking advanced technical support and software update services for its Alcatel-Lucent network infrastructure used in metro operations. - Government Buyer: - Société de Transport de Montréal (STM), Montreal, Quebec - OEM Highlight: - Alcatel-Lucent (Alcatel-Lucent Enterprise) - Vendors/Providers: - Only Alcatel-Lucent is specified as the OEM; no specific resellers or integrators are named - Products/Services Requested: - Level 3 technical support for Alcatel-Lucent equipment - Includes OmniSwitch and OmniVista platforms - Comprehensive software updates for all Alcatel-Lucent equipment in the operational network - Requirements: - Bidders must have at least five years of technical support experience with Alcatel-Lucent Enterprise networking equipment - Technicians must hold ACSE (Alcatel-Lucent Certified System Engineer) and ACFE (Alcatel-Lucent Certified Field Expert) certifications - Support covers all Alcatel-Lucent equipment deployed in the metro operational network - Notable requirement: software update coverage for all equipment - Period of Performance: - 36 months with an option for an additional 12 months - No specific part numbers or product quantities are listed

Description

The Société de Transport de Montréal (STM) is seeking to award a contract for level 3 technical support and comprehensive software updates for Alcatel-Lucent equipment including OmniSwitch and OmniVista used in the metro operation network. The contract duration is 36 months with an option for an additional 12 months. Bidders must have at least five years of experience with Alcatel-Lucent Enterprise networking equipment and employ certified technicians. The contract is for services of a technical nature and is located in Montreal, Quebec, Canada.

View original listing