Port Authority Of New York And New Jersey #6000003320

Prequalification for IT Service Management Providers (ServiceNow) for Port Authority of New York and New Jersey

This opportunity is for vendors interested in providing Information Technology Service Management (ITSM) services to the Port Authority of New York and New Jersey. - Government Buyer: - Port Authority of New York and New Jersey - OEMs and Vendors: - ServiceNow (core ITSM platform) - Products/Services Requested: - Comprehensive ITSM services for end-users - Desktop support - Server support - Storage support - Database support - Cloud support - Integration and management of ServiceNow cloud-based ITSM solution - Unique or Notable Requirements: - Vendors must have experience with ServiceNow - Ability to provide end-to-end ITSM support across multiple technology domains - Only prequalified firms will be eligible for the subsequent solicitation - No specific product part numbers or quantities are provided at this stage

Description

The Port Authority of New York and New Jersey is seeking to prequalify firms to provide information technology service management (ITSM) for end-users, including desktop, server and storage, database, and cloud support. The ITSM environment currently uses ServiceNow, and the selected vendors will integrate and manage the ServiceNow cloud-based ITSM solution. Only prequalified respondents will be solicited for the upcoming solicitation for these services. The prequalification process aims to generate a pool of qualified vendors for the ITSM provider solicitation.

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