Sacramento Regional Transit District PlanetBids #2026041

Sacramento Regional Transit District Mystery Rider Services Procurement

The Sacramento Regional Transit District (SacRT) is seeking contractors to provide Mystery Rider Services for monitoring transit operator performance. - Government Buyer: - Sacramento Regional Transit District (SacRT) - Contact: Tamim Yousefzai, Senior Procurement Analyst - Services Requested: - Mystery Rider Services to observe and evaluate Bus and Light Rail Operator performance - Focus on compliance with ADA accessibility, safety, and customer service standards - Average of 25 rides per month, each ride at least 30 minutes - Recruitment, training, and supervision of Mystery Riders, including individuals with disabilities - Data collection and detailed reporting via web-based tools (per ride, monthly, and quarterly) - Contractor to provide all labor, supervision, equipment, materials, and supplies - Notable Requirements: - Emphasis on Small Business Enterprise (SBE) and Local Business Enterprise (LBE) participation, with 25% goals for each and up to 20% evaluation preference - Comprehensive insurance coverage required (general liability, auto, workers compensation, professional liability) - Firm-fixed pricing per ride for each contract year - Electronic proposal submission via PlanetBids Vendor Portal - Adherence to non-discrimination and confidentiality policies - No specific OEMs or commercial vendors are named in the solicitation

Description

Sacramento Regional Transit District (SacRT) is soliciting quotes from qualified contractors to provide Mystery Rider Services. The services involve observing Bus Operator and Light Rail Operator performance to monitor compliance with rules, standard operating procedures, and customer expectations, with an emphasis on ADA accessibility, safety, and customer service. The contract duration is three years, and proposals must be submitted electronically through SacRT's PlanetBids Vendor Portal by July 31, 2026, at 2:00 p.m. SacRT encourages participation from Small Business Enterprises (SBE) and Local Business Enterprises (LBE) and offers preference points for such participation.

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