SAM #RFI-CCMS-ROOP-26-00004

DHS RFI: Cloud-Based Call Management and Teleconferencing Solution for NOC

The U.S. Department of Homeland Security (DHS), Office of Homeland Security Situational Awareness (OSA), National Operations Center (NOC), is seeking information on a cloud-based call management and teleconferencing solution to support unclassified telecommunications needs. - Government Buyer: - U.S. Department of Homeland Security (DHS) - Office of Homeland Security Situational Awareness (OSA) - National Operations Center (NOC) - Products/Services Requested: - Cloud-based call management and teleconferencing system - Minimum capacity: 300 simultaneous callers - Must support expansion beyond 300 callers - Integration with existing DHS telecommunications equipment - 24/7/365 operation with 99.9% uptime requirement - Minimal onsite hardware footprint (cloud-focused solution) - System redundancy and resiliency - Implementation, installation, testing, evaluation, operations and maintenance support - Technical support and operational training - Cloud migration support - Compliance with DHS security standards - FedRAMP High certification required - OEMs and Vendors: - No specific OEMs or vendors are named in the request - Unique/Notable Requirements: - FedRAMP High certification is mandatory - Solution must be highly available and resilient - Must provide technical and operational training - Minimal onsite hardware; preference for cloud-native solutions - Must integrate with existing government-furnished equipment - No specific part numbers or quantities provided (RFI for planning only)

Description

RFI-CCMS-ROOP-26-00004

Provide a cloud-based call management solution for an unclassified, telecommunications conferencing system with a minimum 300-caller capacity – with expansion abilities when needed - that leverages/integrates with existing DHS government furnished unclassified telecommunications conferencing equipment.

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