Garland Ionwave #REQ00002502

City of Garland seeks Outage Management System (OMS) for GP&L via RFP

The City of Garland is seeking proposals for a robust Outage Management System (OMS) to support Garland Power & Light (GP&L). - Buyer: City of Garland Purchasing Department for Garland Power & Light (GP&L) - Products/services requested: - Outage Management System (OMS) software - Must handle up to 10,000 calls per hour - Requires high system availability (above 99.99%) - Must support authorization tracking and automatic redundant failover - Native integration with existing SCADA system - Implementation services: project management, requirements discovery, design, data integration, configuration, testing, training, cutover, and go-live support - Ongoing support and maintenance: annual support, bug fixes, patches, upgrades, and optional premium support - Vendors must complete a detailed Table of Conformance (Appendix #1) and pricing worksheet (Appendix #2) - Evaluation criteria: - Technical approach (50%) - Experience and compliance (20%) - Non-technical approach (5%) - Vendor demonstrations (10%) - Price (15%) - Notable requirements: - Comprehensive training for GP&L staff - Detailed documentation - Warranty and post-warranty support - Rigorous testing and acceptance process - No specific OEMs or vendors are named; opportunity is open to all qualified OMS solution providers

Description

The City of Garland is soliciting proposals for the GP&L Outage Management System (OMS) through a Request for Proposal (RFP) process. The procurement seeks a solution capable of high-volume call processing, high availability, authorization tracking, and redundant failover, among other technical and non-technical requirements. The evaluation will be based on best value, considering technical approach, experience, non-technical approach, vendor demonstrations, and price. Proposals must be submitted electronically via the City's Ion Wave portal by August 11, 2026, with questions due by July 24, 2026.

View original listing