Georgia Procurement Registry #66114-27-RFP-0707

City of Canton Seeks Managed IT Services Provider for Comprehensive Support

The City of Canton, Georgia is seeking a qualified provider for comprehensive Managed IT Services to support its municipal operations. - Government Buyer: - City of Canton, Georgia (local government) - OEMs and Key Platforms Referenced: - FortiGate (firewalls) - Microsoft (Microsoft 365, Azure) - Veeam (cloud backup) - Products/Services Requested: - Management and support for six FortiGate firewalls - Administration of Microsoft 365 tenant for all users - Technical support for approximately 250 workstations - Support for Azure and Veeam platforms - End-user on-site and remote IT support - 24x7x365 network and systems monitoring, patching, and maintenance - Cybersecurity services including Managed Detection and Response (MDR), 24/7 SOC monitoring, and incident response - Cloud administration, emergency after-hours support, vendor management - Quarterly network health reviews, technology alignment, virtual CIO services - Backup and disaster recovery with frequent backups and annual restore testing - Unique/Notable Requirements: - Strict service level agreements (SLAs) for response times - Documented ticketing and incident response plans - Regular patch management reporting - Annual backup restore testing - All cloud consumption-based services (e.g., Microsoft Azure) billed separately based on actual usage - Proposers must demonstrate relevant experience, provide insurance and compliance certifications, and submit both qualifications and cost proposals

Description

The City of Canton is seeking proposals from qualified IT Service Providers to provide Managed IT Services as outlined in RFP 66114-27-RFP-0707. The scope includes comprehensive managed IT services such as end-user support, network and systems monitoring, cybersecurity, cloud administration, emergency support, vendor management, network health reviews, technology alignment, virtual CIO services, and backup and disaster recovery. Proposals must be submitted via hard copy by August 27, 2026, and questions are due by August 7, 2026. The City aims to establish a co-managed IT environment to support its internal IT staff and infrastructure needs.

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