The Metropolitan Water District of Southern California PlanetBids #RFP-AS-468092

Metropolitan Water District Cloud-Based VoIP Telephone System Replacement

The Metropolitan Water District of Southern California is seeking proposals for a comprehensive replacement of its current telephone system with a modern, cloud-based VoIP solution. - Government Buyer: - The Metropolitan Water District of Southern California (Purchasing Office) - Products and Solutions Requested: - Hybrid cloud telephone system with on-premises components for resiliency - Call center application with call recording and custom administration - Voicemail system integrated with Microsoft Office 365 - Attendant/operator console with customizable features - Paging interfaces and external paging gateways - E911 solution with location information and Microsoft Teams integration - Conference room phones and desktop telephone sets (single/multiline, Bluetooth, softphone, headset support) - Analog phones and gateways for utility/control rooms - Fax support over SIP trunks - Survivable gateways for system continuity - Centralized system management and administration tool - Call accounting system with one-year record retention - Services Requested: - Design, installation, testing, and migration labor for the new system - First-year warranty and maintenance support (with pricing for years 2-7) - Technical and end-user training for staff and users - Notable Requirements: - Solution must support hybrid cloud deployment, Office 365 integration, E911 compliance, and analog device support - Minimum vendor qualifications: 3+ prior VoIP deployments over $4M, 5+ years company viability - Emphasis on business outreach and incentives for Small/Disabled Veteran and Regional Business Enterprises - Mandatory pre-bid meeting and electronic bid submission - Installation at specified Los Angeles location; project delivery to begin 30 days after agreement signing

Description

The Metropolitan Water District of Southern California is seeking contractor services to provide a cloud-based telephone system that offers flexibility and resiliency. The project involves upgrading the current telephone system with hardware, software, maintenance, and technical services. The solicitation requires bidders to have prior experience with VOIP deployments and mandates attendance at a pre-bid meeting. The bid response must be submitted electronically by the specified deadline.

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