Canton Granicus #66114-27-RFP-0707

City of Canton Solicits Managed IT Services Including FortiGate, Microsoft 365, Azure, and Veeam Support

The City of Canton, Georgia is seeking proposals for comprehensive Managed Information Technology (IT) Services to support its municipal operations. - Government Buyer: - City of Canton, Georgia, Information Technology Department - Scope of Services: - Managed IT services for approximately 150 staff and 250 covered users - Co-managed IT environment, acting as a strategic partner to the City's internal IT team - End-user on-site and remote support - 24/7 network and systems monitoring and management - Cybersecurity services, including: - Managed Detection and Response (MDR) endpoint protection - Security Operations Center (SOC) monitoring - Firewall management (notably six FortiGate firewalls) - Cloud administration for Microsoft 365, Azure, and Veeam - Emergency after-hours and holiday support for critical incidents - New and replacement technology setup - Vendor management and quarterly network health reviews - Technology alignment and virtual Chief Information Officer (vCIO) advisory - Backup and disaster recovery, including annual backup restore testing - Notable Requirements: - Minimum response times for support incidents - Regular patch management and security event log retention - Documented incident response plans - Proof of insurance, business license, and E-Verify compliance - OEMs/Platforms Referenced: - Fortinet (FortiGate firewalls) - Microsoft (Microsoft 365, Azure) - Veeam (cloud backup and disaster recovery) - No specific vendors or resellers are named; the RFP is open to qualified IT service providers.

Description

The City of Canton is seeking proposals from qualified Information Technology Service Providers to provide Managed IT Services. The scope includes co-managed IT environment support, infrastructure management, cybersecurity, strategic procurement, and other related IT services. The City employs approximately 150 staff with an internal IT department of two full-time individuals. Proposals are due by August 27, 2026, and must be submitted in hard copy. Questions must be submitted by August 7, 2026.

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