CanadaBuys #20157265

Santé Québec seeks information on Contact Center as a Service (CCaaS) solutions for 8-1-1 modernization

Santé Québec is seeking information from suppliers regarding Contact Center as a Service (CCaaS) solutions to support the modernization of its 8-1-1 client communication center. - Government Buyer: - Santé Québec (public health organization in Québec) - Products/Services Requested: - Cloud-based Contact Center as a Service (CCaaS) solutions - Information on solution features, migration strategies, integration mechanisms, security and high availability, deployment models, and pricing structures - OEMs and Vendors: - No specific OEMs or vendors are named in the notice - Unique or Notable Requirements: - Focus on modernization of the 8-1-1 client communication center - Emphasis on cloud-based solutions, integration, and security - This is a Request for Information (RFI) to inform future planning; no procurement or award is being made at this stage

Description

Santé Québec is seeking information from suppliers of Contact Center as a Service (CCaaS) solutions to better understand market capabilities, available technological approaches, and economic models. This is part of the modernization of the 8-1-1 client communication center. The information gathered will guide internal planning and potentially support the development of a future solicitation. The request aims to explore cloud-based contact center solutions, including features, migration approaches, integration mechanisms, security, high availability, deployment models, and pricing.

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