Texas DIR/ESBD #739-SL3808100CollectionsServicesforMPIPOperations

TTUHSC Solicits Collection Services for Medical Practice Income Plan Operations

Texas Tech University Health Sciences Center (TTUHSC) is seeking qualified vendors to provide full-service collections for its Medical Practice Income Plan (MPIP) Operations at the Lubbock Campus. - Government Buyer: - Texas Tech University Health Sciences Center (TTUHSC) - Purchasing Office - Services Requested: - Collections services for unpaid patient accounts, including self-pay, 3rd party payor/insurance recovery, and secondary bad debt - Integration with Epic Resolute system - Compliance with federal and state regulations (Fair Debt Collection Practices Act, Telephone Consumer Protection Act, FERPA, GLBA, HIPAA) - Detailed reporting and audit record maintenance - Credit bureau reporting and borrower statement generation - Account Details: - Average account balance: $226.41 - Average account age at placement: 177 days - Monthly placements: ~7,522 accounts totaling $1.41 million - Active inventory: ~67,547 accounts valued at $14.25 million - Notable Requirements: - SOC 2 Type 2 audit report covering security, availability, processing integrity, confidentiality, and privacy - $250,000 performance bond - Contractor personnel must not access PHI outside the U.S. - Fee structure capped at 30% of amounts collected - No HUB subcontracting goal, but HUB Subcontracting Plan required - No direct system access for printing statements currently, but may be considered - Secondary placements expected if a new vendor is selected - No specific OEMs or named vendors; focus is on service providers with relevant compliance and technical capabilities.

Description

This solicitation is a Request for Proposals (RFP) issued by Texas Tech University Health Sciences Center for Collections Services related to MPIP Operations. The scope includes providing collection services for unpaid patient accounts, including self-pay and insurance recovery. Proposals must be submitted by July 20, 2026, and the procurement is managed through the Texas SmartBuy portal. The project covers multiple Texas districts and requires compliance with Texas Government Code and General Services Act rules.

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