Austin Afo #RFP 2200 GTG3007

Austin Water Department Solicits Cloud-Based EAM/CMMS Solution and Implementation Services

The City of Austin's Water Department is seeking proposals for a comprehensive, cloud-based Enterprise Asset Management (EAM) and Computerized Maintenance Management System (CMMS) solution. - Government Buyer: - City of Austin, Austin Water Department - Products and Services Requested: - Cloud-based EAM/CMMS software licenses and subscriptions for: - Core asset and work order management - Customer service management - Inventory management - Barcoding - Mobile access and field operations - Predictive maintenance - Scheduling - External portals for customer and contractor access - Digital modeling (BIM, Digital Twin) - Additional modules and file storage as needed - Implementation services: - Software configuration and customization - Project management (discovery, development, QA, UAT, change management) - Data migration from legacy systems (Infor Public Sector, HxGn EAM) - Integration with City and third-party systems (e.g., Granite.Net, Maximo, Microsoft AD/Entra, AclaraOne, Amanda, Salesforce, Motorola CSR 311, CC&B, ESRI GIS, Data Warehouse) - Training for power users, system administrators, and onboarding (over 1,000 users) - Ongoing annual maintenance and support (years 2-5) - Annual software license renewals (years 2-5) - Optional services: additional integrations, disaster recovery testing, hourly support - Unique/Notable Requirements: - Solution must be modern, scalable, and cloud-based - Must consolidate and replace multiple legacy systems - Strong emphasis on integration, GIS, mobile, and accessibility features - Compliance with City and regulatory standards - Detailed requirements matrix with over 100 technical, functional, GIS, mobile, reporting, and integration features - No specific OEMs or vendors are named; open to all qualified providers with relevant solutions

Description

The City of Austin is seeking a qualified solution provider to evaluate, implement, and support a modern, scalable, cloud-based Enterprise Asset Management (EAM) / Computerized Maintenance Management System (CMMS) for the Austin Water Department. The solution will replace and consolidate existing asset management platforms into a unified system to improve asset reliability, streamline operations, and enhance data-driven decision-making across infrastructure. The project includes multiple attachments such as the packet, forms, and appendices. Interested vendors should review all attached documents and submit responses by the specified deadline.

View original listing