Opportunity
Delaware My Market Place #DSU260612-CRMSYSTEMS
Delaware State University Solicits Enterprise CRM System and Implementation Services
Posted
July 06, 2026
Respond By
September 09, 2026
Identifier
DSU260612-CRMSYSTEMS
NAICS
541512, 541511, 541519
Delaware State University (DSU) is seeking proposals for a comprehensive Customer Relationship Management (CRM) System to enhance university operations. - Government Buyer: - Delaware State University (DSU), Office of Procurement, Purchasing, Contracts and Data Administration - Products/Services Requested: - Enterprise CRM system to support admissions, recruitment, enrollment management, and student services - Software licensing, implementation, training, support, and maintenance - Integration with Student Information System (SIS) and Learning Management System (LMS) - Omnichannel communications (email, SMS), workflow automation, configurable dashboards - Compliance with FERPA and cybersecurity standards - Notable Requirements: - Vendors must provide project management, implementation planning, requirements validation, configuration, system integration, testing, deployment, and data migration support - Role-based training, documentation, and post-implementation stabilization - Ongoing technical support, system uptime commitments, and product update schedules - Strict electronic proposal submission guidelines (single PDF, max 5MB, no password protection) - Encouragement of participation from Minority, Disadvantaged, Women-Owned, and Veteran-Owned Business Enterprises - No specific OEMs or vendors are named in the solicitation; the opportunity is open to all qualified CRM solution providers.
Description
Delaware State University is soliciting proposals for a Customer Relationship Management (CRM) System under solicitation number DSU260612-CRMSYSTEMS. The solicitation was posted on July 6, 2026, with responses due by September 9, 2026, at 3:00 PM local Delaware time. The contract term is three years with an option to renew for two additional one-year extensions or a five-year contract. The procurement will be conducted electronically via email submissions to contracts@desu.edu, and the RFP includes detailed instructions and requirements for proposal submission.