California eProcure #C5613338-D

California Seeks Statewide Real-Time Captioning (CART) Services for Parole Hearings

The California Department of Corrections and Rehabilitation (CDCR), Board of Parole Hearings (BPH), is seeking bids for statewide Real-Time Captioning Services (CART) to support Deaf or hearing-impaired incarcerated persons during parole hearings and related proceedings. - Government Buyer: - California Department of Corrections and Rehabilitation (CDCR) - Board of Parole Hearings (BPH) - Contracts Management Branch - Products/Services Requested: - Real-Time Captioning Services (CART), both remote (via Microsoft Teams and Cisco Video Conferencing) and in-person - 360 remote captioning sessions - 24 in-person captioning sessions - 36 overtime remote captioning sessions - 24 overtime in-person captioning sessions - Certified captioners required - Services must comply with confidentiality and professional conduct standards - Unique/Notable Requirements: - Services must be available statewide across multiple state prison institutions - Captioning must be provided for both hearings and pre-hearing proceedings - Overtime and cancellation fee provisions apply - No specific OEMs or technology vendors are named; focus is on service delivery and certified personnel - Compliance with California's small business participation mandate is encouraged

Description

This solicitation is for a statewide agreement to provide Real-Time Captioning Services, also known as Communication Access Real-time Translation (CART), to the California Department of Corrections and Rehabilitation, Board of Parole Hearings. The service is intended to assist Deaf or hearing-impaired incarcerated persons by providing instant captions. The solicitation encourages participation from small businesses and other disadvantaged business programs. The designated contact for this solicitation is Maria Crews.

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