Quebec SEAO #20157265

Santé Québec seeks Contact Center as a Service (CCaaS) solution for 8-1-1 client communications modernization

Santé Québec, the provincial health agency of Quebec, is seeking expressions of interest for the modernization and replacement of its 8-1-1 client communications contact center. - Objective: Replace the current contact center with a modern Contact Center as a Service (CCaaS) solution - Government Buyer: - Santé Québec (Quebec's government health agency) - Products/Services Requested: - Contact Center as a Service (CCaaS) solution for 8-1-1 client communications - No specific part numbers or quantities provided - OEMs and Vendors: - No specific OEMs or vendors are named in the notice - Unique/Notable Requirements: - Focus on modernization of communications infrastructure - Adoption of a service-based (CCaaS) model - This is an exploratory request for information and does not obligate the agency to a formal procurement

Description

This solicitation is a request for interest for the replacement of the contact center solution for Santé Québec's 8-1-1 client communication services. The project aims to modernize the contact center solutions by implementing a Contact Center as a Service (CCaaS) model. Responses are due by August 3, 2026, and can be submitted via SEAO or email. This is an exploratory initiative without obligation to proceed to a formal procurement.

View original listing