SAM #IHS1526048v2

Pipette Calibration System, Software, and Support for Phoenix Indian Medical Center Laboratory

The Indian Health Service (IHS), Phoenix Area Office, is seeking a comprehensive solution for pipette calibration at the Phoenix Indian Medical Center Laboratory Department. - Government Buyer: - Indian Health Service (IHS), Phoenix Area Office, Phoenix Indian Medical Center, Laboratory Department - OEMs and Vendors: - Artel (implied as OEM for ArtelWare software and likely the pipette calibration system) - Products/Services Requested: - 1 Pipette Calibration System (PCS-510 or equivalent) - ArtelWare 2.4 software (with compliance key), pre-installed - Installation validation training and guide - Advanced Care Service Agreement (PCS), including preventive maintenance, software upgrades, and 24/7 technical support - Yearly service agreements for up to four option years - Yearly supplies (consumables and reagents) - Replacement UPS device and instrument printer - Training for laboratory staff (two off-site sessions in year one, one per year thereafter, plus on-site training) - Unique/Notable Requirements: - Equipment and software must be new and sourced from OEM-authorized dealers - System must meet FedRAMP IT security standards and be compatible with Windows 11 - 24/7/365 technical support with rapid emergency response (within 60 minutes after hours) - Preventive maintenance, parts replacement, and emergency service included - Training at OEM facility (Advanced Instruments, Westbrook, Maine) and on-site - 100% Small Business set-aside - All shipping and installation costs included in vendor quote

Description

Indian Health Service (IHS), Phoenix Area Office on behalf of Phoenix Indian Medical Center is conducting this Sources Sought to identify contractors who could provide:

1 each – Pipette Calibration System (PCS-510)

1 each – Pipette Installation validation training and guide

1 each – Compliance key for ArtelWare software

1 each – Advanced Care Service Agreement (PCS)

PCS kits

Any technical questions may be directed at deana.thompson@ihs.gov

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