Opportunity
California eProcure #FTB-2627-76
California Franchise Tax Board seeks Genesys Software Subscriptions and Application Support Services
Posted
July 01, 2026
Respond By
July 15, 2026
Identifier
FTB-2627-76
NAICS
541512
The California Franchise Tax Board (FTB) is seeking to renew and procure Genesys software subscriptions and related application support services for its Enterprise Service Platform II Contact Center Platform. - Government Buyer: - California Franchise Tax Board (FTB) - OEM Highlight: - Genesys is the specified Original Equipment Manufacturer (OEM) for all software and services - Vendors: - Genesys (OEM) - Products/Services Requested: - Genesys software subscriptions for contact center operations - Application support services, including professional services for Genesys software - Notable Requirements: - Focus on business function-specific software for helpdesk/call center operations - Application service provider services included - No specific part numbers, quantities, or unique licensing requirements provided - No attachments or bid schedules included in the solicitation
Description
The California Franchise Tax Board (FTB) is seeking to contract with a vendor to renew and procure various Genesys Software Subscriptions and Application Support Services to support FTB's Enterprise Service Platform II Contact Center Platform. The solicitation involves professional services related to software subscriptions and application support. The final bids must be submitted by July 14, 2026, with the event closing on August 17, 2026, allowing FTB to post the Notice of Intent to Award. There are no specific line items or bid schedules provided, and no attachments are included.