Syracuse Civicplus #RFP issued June 10, 2026

Syracuse City VoIP and Unified Communications System Replacement

Syracuse City is seeking proposals to replace its current Mitel on-premises telephone system with a modern VoIP and Unified Communications solution across seven city locations. - Government Buyer: - Syracuse City, IT Manager's Office - OEMs and Vendors: - Current system is Mitel (no specific OEMs mandated for replacement) - Products/Services Requested: - VoIP/Unified Communications system supporting: - 110 IP desk phones (1 Gbps LAN, PC/pass-through ports) - 95 full user licenses - 25 extension-only licenses - 90 assigned DIDs (Direct Inward Dialing numbers) - 240 total DID capacity - 30 concurrent SIP trunking sessions - 12 multi-level auto attendants - 17 workgroups (simultaneous-ring) - 5 hunt groups (simultaneous ringing) - 3 paging groups (fire station overhead/intercom) - 2 analog fire station intercom devices - 6 fax/eFax departments - Services include: - System design and implementation - SIP trunk provisioning and support - Migration planning and cutover - Telephone number porting - End-user and administrator training - 24/7 ongoing technical support and maintenance - Unique/Notable Requirements: - Solution-neutral: on-premises, hosted, or hybrid proposals accepted - Must integrate with existing fire station paging and MOPA systems - Support for analog devices and fax/eFax - E911 and CJIS compliance required - Survivability, redundancy, and scalability are critical - Vendors must provide a compliance matrix and detailed technical/pricing proposals - Initial contract term is five years with optional renewals

Description

Syracuse City is seeking qualified vendors to provide a modern Voice over IP (VoIP) and Unified Communications solution to replace the City's existing on-premises Mitel telephone system. The selected vendor will be responsible for system design, implementation services, SIP trunk services, phone hardware, configuration and migration, training, and ongoing support and maintenance. The solution must support existing operational workflows across multiple City facilities and provide scalability, reliability, redundancy, survivability, and modern communication features. Proposals are due by July 10, 2026, and must be submitted electronically to the Syracuse City IT Manager.

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