My Florida Marketplace #RFI 25/26-123

Florida Department of Revenue seeks intelligent document processing and workflow automation solutions for tax administration modernization

The Florida Department of Revenue (REV) is seeking vendor input on intelligent document processing and workflow automation solutions to modernize its tax administration operations. - Government Buyer: - Florida Department of Revenue (REV) - Products/Services Requested: - Intelligent document processing software/platform for automated ingestion, classification, and data extraction - Must handle structured, semi-structured, unstructured, handwritten, rotated, and poor-quality documents - Capable of processing emails, attachments, PDFs, images, and mixed document packets - Workflow automation services to streamline document-intensive business processes - Integration with the Department's SAP-based SUNTAX system - Support and training services for the implemented solutions - Notable Requirements: - Solution must reduce manual document handling and improve processing speed and accuracy - Must support high-volume workloads (approx. 3,000 new applications/month, with variable document volume per case) - Automated exception handling and user review workflows required - Reporting features, flexible pricing models, and robust integration capabilities are requested - No specific OEMs or vendors are named in the RFI; responses will inform future solicitations, not result in a contract at this stage.

Description

The Florida Department of Revenue issued this Request for Information (RFI) to gather information from vendors about intelligent document processing and workflow automation solutions to support modernization of document-intensive business processes. The goal is to find solutions that reduce manual document handling, improve processing speed and accuracy, and support staff managing high-volume workloads. The solution should handle various document types including structured, semi-structured, unstructured, handwritten, and rotated documents, and comply with industry standards and regulations. Vendor responses are due by August 13, 2026, and questions are due by July 21, 2026.

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