CanadaBuys #AB-2026-04833

County of Grande Prairie RFP for IT Service Management (ITSM) Software Solution

The County of Grande Prairie No. 1 is seeking a new IT Service Management (ITSM) software solution to replace its current Ivanti Service Manager system. - Government Buyer: - County of Grande Prairie No. 1, Alberta, Canada - OEMs and Vendors: - Ivanti (current ITSM system, referenced for data migration) - No specific OEMs or vendors named for the new solution; open to all qualified ITSM software providers - Products/Services Requested: - ITSM software solution (licensing or subscription) - Implementation and configuration services - Data migration from Ivanti Service Manager - System integration and testing - Documentation and knowledge transfer - Training for staff - Ongoing support and maintenance - Unique/Notable Requirements: - Migration of existing data from Ivanti Service Manager is required - Solution must include full implementation, integration, and training - Ongoing support and maintenance for the duration of the contract - Open competition under Canadian Free Trade Agreement (CFTA) rules - Contract duration is 36 months

Description

The County of Grande Prairie issued a Request for Proposals (RFP) for an IT Service Management (ITSM) software solution. The procurement includes licensing or subscription, implementation, configuration, data migration from the current Ivanti Service Manager environment, system integration, testing, documentation, knowledge transfer, training, and ongoing support and maintenance. The contract duration is 36 months, starting approximately January 1, 2027. The project aims to enhance IT service management capabilities in the County of Grande Prairie, Alberta.

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