New York State Contract Reporter #2136732

Beacon System Maintenance & Support Services for MTA - NYC Transit

The Metropolitan Transportation Authority (MTA) - NYC Transit (NYCT) is seeking proposals for comprehensive maintenance and support services for its beacon systems. - Government Buyer: - MTA - NYC Transit (NYCT), under the MTA HQ division - OEMs and Vendors: - Piper Networks is referenced as a previous vendor for similar services - Products/Services Requested: - Beacon Maintenance & Support Services - Includes 24/7 access to a Technical Support Specialist (TSS) - Engineering support, maintenance, troubleshooting - Incident and fault investigation, root cause analysis - Short-term and long-term corrective recommendations - Guaranteed telephone support response within 15 minutes - Email support response within one business day - Compliance with established cybersecurity policies for all remote access and support - Unique/Notable Requirements: - Strict response times for support (15 minutes by phone, one business day by email) - Technical investigations and root cause analysis for incidents - Adherence to cybersecurity standards for remote support - No specific part numbers or product quantities are listed, as this is a service-focused solicitation.

Description

This solicitation is for ongoing maintenance support services for beacon systems, including 24/7 availability of a Technical Support Specialist (TSS) to provide engineering support for maintenance and troubleshooting. The contractor must guarantee telephone support response within 15 minutes and email support within one business day. The contractor will perform technical investigations on incidents and faults, identify causes, and provide short-term and long-term recommendations for resolution. The services must comply with cybersecurity policies during remote system access.

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