SAM #RFQ-26-PHX-046

24/7 Nurse Advice Telephone Line Services for Indian Health Service Beneficiaries

The Indian Health Service (IHS), Phoenix Area Office, is seeking information from qualified firms to provide 24/7 Nurse Advice Telephone Line Services for American Indian and Alaska Native beneficiaries across three service units in Arizona, Utah, and Nevada. - Government Buyer: - Indian Health Service (IHS), Phoenix Area Office - Sub-agency: Phoenix Area Indian Health Service - OEMs and Vendors: - No specific OEMs or vendors are named in the notice - Products/Services Requested: - 24/7 Nurse Advice Telephone Line Services (Nurse Triage) - Toll-free telephone access for beneficiaries - Staffed by licensed Registered Nurses - Evidence-based telephone triage, symptom assessment, home care advice, medication guidance, referral and appointment recommendations, urgent care and emergency department guidance, EMS activation, and follow-up calls - Clinical disposition using nationally recognized, physician-approved protocols - HIPAA-compliant communications and privacy adherence - Daily encounter and monthly utilization reporting - Follow-up communication when clinically indicated - Coverage required for: - Colorado River Service Unit (Fort Yuma, AZ): ~150–200 calls/month - Southern Bands Health Center (Elko, NV): ~10–20 calls/month - Uintah & Ouray Service Unit (Fort Duchesne, UT): historically low call volume - Unique or Notable Requirements: - Contractor must maintain URAC accreditation - Demonstrated ability to transition services and provide coverage for all three locations - Compliance with HIPAA and other privacy regulations - May be set aside under the Buy Indian Act if sufficient qualified Indian Small Business Economic Enterprises are identified

Description

SOURCES SOUGHT NOTICE

Nurse Advice Telephone Line Services

THIS IS A SOURCES SOUGHT NOTICE ONLY. THIS IS NOT A SOLICITATION, REQUEST FOR QUOTATION (RFQ), OR REQUEST FOR PROPOSAL (RFP).

GENERAL INFORMATION

Subject: Nurse Advice Telephone Line Services

NAICS Code: 621399 – Offices of All Other Miscellaneous Health Practitioners

PSC: Q999 – Medical Services

Place of Performance:

Colorado River Service Unit (Fort Yuma, Arizona) Uintah & Ouray Service Unit (Fort Duchesne, Utah) Southern Bands Health Center (Elko, Nevada)

Response Due: 07/08/2026 @ 12PM PDT

Point of Contact: Ashley Velasquez Ashley.Velasquez@ihs.gov

PURPOSE

The Indian Health Service (IHS), Phoenix Area Office, is conducting market research in accordance with FAR Part 10 to identify responsible sources capable of providing 24-hour Nurse Advice Telephone Line (Nurse Triage) Services for eligible beneficiaries of the Colorado River Service Unit, Uintah & Ouray Service Unit, and Southern Bands Health Center.

This notice is issued solely for market research and acquisition planning purposes.

This notice:

Is not a solicitation; Does not constitute a commitment by the Government; Does not obligate the Government to award a contract; Does not obligate the Government to reimburse respondents for any costs incurred.

Information received will be used to support acquisition planning, including the determination of an appropriate acquisition strategy.

BUY INDIAN ACT

The Indian Health Service conducts market research in accordance with HHSAR 326.603-1 to determine whether there is a reasonable expectation of receiving offers from two or more responsible Indian Small Business Economic Enterprises (ISBEEs) for commercial acquisitions.

The results of this Sources Sought Notice will assist the Government in determining whether this requirement may be set aside under the Buy Indian Act (25 U.S.C. § 47).

The Government has not determined the acquisition strategy for this requirement. Responses received will be considered in determining whether a Buy Indian Act set-aside or another acquisition approach is appropriate.

DESCRIPTION

The Government is seeking information from firms capable of providing comprehensive 24 hours per day, 7 days per week Nurse Advice Telephone Line Services, including but not limited to:

Toll-free nurse advice telephone access Registered Nurse telephone triage Clinical disposition using nationally recognized physician-approved protocols HIPAA-compliant communications Daily encounter reporting Monthly utilization reporting Follow-up communication when clinically indicated

The anticipated service population includes beneficiaries of:

Colorado River Service Unit (Fort Yuma) Uintah & Ouray Service Unit (Fort Duchesne) Southern Bands Health Center (Elko)

Approximate historical call volume:

Location                                                     Estimated Volume

Colorado River Service Unit                 150–200 calls/month

Southern Bands Health Center            10–20 calls/month

Uintah & Ouray Service Unit               Historically low volume

A draft Performance Work Statement (PWS) is attached for market research purposes.

REQUESTED INFORMATION

Interested firms should submit a capability statement (not to exceed 10 pages) addressing the following.

Company Information: Provide:

Company Name UEI CAGE Code SAM Registration Status Business Size Socioeconomic Status Primary Point of Contact Telephone Number Email Address

Capability: Describe your firm's experience providing services similar in scope and complexity, including:

24/7 Nurse Advice Lines Telephone Nurse Triage Clinical Call Center Services

Include customer name, period of performance, and a brief description of the services performed.

Transition Capability

Describe your firm's ability to assume performance with minimal interruption to patient services.

Include your earliest estimated implementation/start date.

Accreditation

State whether your organization currently maintains URAC accreditation for Nurse Advice Telephone Line or Nurse Triage Services.

If applicable, provide the accreditation type and expiration date.

Federal and Tribal Experience: Describe relevant experience supporting:

Indian Health Service Tribal Health Programs Department of Veterans Affairs Department of Defense Other Federal healthcare agencies

Geographic Coverage: Confirm your ability to provide services supporting facilities located in:

Arizona Utah Nevada

under a single contract.

Contract Vehicles: Identify any existing Government contract vehicles available for these services (if applicable).

Examples include:

GSA Multiple Award Schedule Other Government-wide Acquisition Contracts (GWACs) Open Market

Buy Indian Act Eligibility: If your firm qualifies as an Indian Economic Enterprise (IEE) or an Indian Small Business Economic Enterprise (ISBEE), provide:

Identification of the Federally Recognized Indian Tribe or Alaska Native Corporation upon which eligibility is based; Confirmation of your eligibility under the Buy Indian Act; and A statement indicating your willingness to submit the required IHS Indian Economic Enterprise Representation with any future solicitation.

RESPONSE FORMAT: Responses shall be submitted electronically in PDF format.

Maximum length: 10 pages

Marketing materials may be submitted as attachments and will not count toward the page limitation.

SUBMISSION: Submit responses no later than:

07/08/2026 @ 12PM PDT

Email:

ashley.velasquez@ihs.gov

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