Texas DIR/ESBD #582-27-17381

Annual Maintenance for Agilent GC/MS Systems at TCEQ Air Laboratory

The Texas Commission on Environmental Quality (TCEQ) is seeking an annual maintenance agreement for Agilent Technologies Gas Chromatography/Mass Spectrometry (GC/MS) systems used in its Air Laboratory. - Government Buyer: - Texas Commission on Environmental Quality (TCEQ), Monitoring Division - OEM Highlight: - Agilent Technologies is the specified OEM for all covered equipment and parts - Products/Services Requested: - Annual maintenance agreements for seven Agilent GC/MS systems, including models G3440A, G3440B, G3172A, G3170-80001, G3870, G3397B, G3540A, and G7077C - On-site repair, preventive maintenance, software support, and software upgrades for Agilent GC/MS systems - Use of Agilent-authorized and trained service representatives and Agilent certified replacement parts - Notable Requirements: - 100% service guarantee: instrument replacement if repairs fail after three attempts - Strict network and data security for remote diagnostics - Rapid response: callback within 24 hours, on-site service within two business days - Real-time unlimited phone support by factory-trained engineers - All labor, travel, and parts included with firm pricing for the initial one-year term

Description

This solicitation is for an annual maintenance agreement to provide on-site repair and preventive maintenance for Agilent GC/MS systems used by the Texas Commission on Environmental Quality (TCEQ) Air Laboratory. The contractor must provide certified service representatives, use Agilent certified parts, and offer software support and upgrades. The agreement includes a 100% service guarantee with replacement if repairs fail. The contract period is from September 1, 2026, to August 31, 2027, with pricing firm for the initial term.

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