Opportunity
El Paso County Ionwave #26-016 Addendum 1
El Paso County, Texas Solicits Debt Collection Management Software Integrating with Tyler Odyssey
Posted
May 11, 2026
Respond By
July 30, 2026
Identifier
26-016 Addendum 1
NAICS
541511
El Paso County, Texas is seeking proposals for Accounts Receivable Debt Collection Management Software to support its Financial Recovery Division. - Government Buyer: - El Paso County, Texas - Budget & Finance Departments Financial Recovery Division - County Purchasing Department - Products/Services Requested: - Accounts Receivable Debt Collection Management Software - Must integrate with Tyler Technologies Odyssey system - Support for up to 50 users (minimum 20 user licenses required) - Account and payment plan management - Batch communications (letters, phone calls, texts, emails) - Customizable communication scripts - Productivity reporting - Ongoing technical support - Three software packages requested: - Basic Package: Core features - Intermediate Package: Basic plus additional vendor features - Premium Package: Intermediate plus further enhancements - Unique/Notable Requirements: - Integration with Tyler Technologies Odyssey system is mandatory - Emphasis on data security, compliance, and operational efficiency - Vendors must demonstrate experience with Tyler Odyssey - Contract term is four years with three one-year renewal options (up to seven years total) - Pricing must be provided for all packages - Evaluation criteria include system efficiency, projected revenue increase, cost savings, clarity of response, and employee health insurance benefits - No specific OEMs or vendors are named in the solicitation - Vendors must comply with bonding and insurance requirements
Description
The County of El Paso, Texas is requesting proposals for Accounts Receivable Debt Collection Management Software. The solicitation requires vendors to submit proposals by July 30, 2026, either online via the Ion Wave e-Bid platform or by delivering hard copies to the County Purchasing Department. The evaluation will be based on the system's ability to enhance client efficiency, projected revenue increase and cost savings, service/product cost, response format and clarity, references, and health insurance benefits for employees. Vendors must comply with all bonding, insurance, and performance requirements, and proposals must include specific attachments such as price sheets, ethics training documents, conflict of interest forms, safety questionnaires, and references.