North Carolina eVP #72-PALG26091

UNC Wilmington Solicits Zoom Voice Solution to Replace Cisco CUCM System

The University of North Carolina Wilmington (UNCW) is seeking proposals for a comprehensive migration from its current Cisco CUCM 14SU3 phone system to a cloud-based Zoom Voice and Phone solution. - Government Buyer: - University of North Carolina Wilmington (UNCW) Purchasing Services - Contact: Antoine Glasper, CPPO - OEMs Highlighted: - Zoom Video Communications (Zoom) - Cisco Systems, Inc. (Cisco) - Products and Quantities: - 58 Voice Gateways (VGs) / Analog Telephone Adapters (ATAs) to support legacy devices and specialized communications (e.g., fire alarms, fax, elevator phones) - Approximately 500 Cisco handsets to be replaced or re-flashed with MPP firmware for compatibility - Migration of 1,726 users with Direct Inward Dialing (DID), support for 3,051 active DIDs, and parking of 6,949 DIDs - Porting of 8 existing toll-free numbers and support for new toll-free numbers - Transition and support for 20 DID-based auto-attendants - Services Requested: - Full implementation and migration services, including project management, configuration, integration, training, and knowledge transfer - On-site and remote support for pre-deployment, cutover, and post-deployment phases - Optional 80 hours of post-cutover support for stabilization and advanced features (AI live transcription, call summaries, call recording, eFax, SMS, training, listening and barging) - Notable Requirements: - Solution must be Zoom-certified and support advanced cloud-based features - Hardware provisioning, licensing, and professional services are required - Strict timeline for cutover with liquidated damages for delays - Vendors must be registered in North Carolina's Electronic Vendor Portal (eVP) and submit sealed, mailed responses - Contract Structure: - Initial term of three years with two optional one-year renewals - Cutover to new system targeted for mid-December 2026

Description

The University of North Carolina Wilmington (UNCW) is soliciting competitive bids for the implementation of a Zoom Voice and Phone solution to replace its existing Cisco CUCM 14SU3 system. The new cloud-based voice platform will offer enhanced capabilities such as simplified management, cloud accessibility, AI-enabled tools, SMS, and eFax. This upgrade aims to reduce operational complexity and improve service for faculty and staff. Electronic bids are not permitted; submissions must follow the instructions in the attachments.

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