Alberta Purchasing #PS-2026-0058

County of Grande Prairie ITSM Software Solution and Services Procurement

The County of Grande Prairie No. 1 in Alberta is seeking proposals for a new Information Technology Service Management (ITSM) software solution and associated services. - Government Buyer: - County of Grande Prairie No. 1 (Alberta, Canada) - OEMs and Vendors: - Ivanti is referenced as the current (incumbent) ITSM system - No specific OEMs or vendors are mandated for the new solution - Products/Services Requested: - ITSM software solution (licensing or subscription model) - Implementation and configuration services - Data migration from the current Ivanti Service Manager (on-premises) - Integration with existing County systems - Testing, documentation, and knowledge transfer - Training for County staff - Ongoing support and maintenance - Unique/Notable Requirements: - Migration of data from Ivanti Service Manager - Seamless integration with existing IT systems - Comprehensive suite of ITSM-related professional services - Open-competitive procurement with electronic submission required

Description

The County of Grande Prairie is soliciting proposals for an IT Service Management (ITSM) software solution. The project includes licensing or subscription, implementation, configuration, data migration from the current Ivanti Service Manager environment, integration with existing systems, testing, documentation, knowledge transfer, training, and ongoing support and maintenance. The procurement aims to enhance IT service management capabilities for the County located in Alberta. Proposals must be submitted electronically through the County's bidding system by the specified closing date.

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