California eProcure #IFB FTB-2627-76

California Franchise Tax Board Solicits Genesys Software Subscriptions and Support Services

The California Franchise Tax Board (FTB) is seeking to procure Genesys software subscriptions and application support services to maintain and enhance its Enterprise Service Platform II Contact Center Platform (CCP). - Government Buyer: - State of California, Franchise Tax Board, Technology Services Division - OEM Highlight: - Genesys is the sole OEM for all software and services requested - Products Requested (with part numbers and quantities): - Genesys Engage On Premise Base Package (PEP-D-BASEPACKAGE-NR): 1203 renewals, 6 new - Genesys Customer Experience Insights (3GP84586ACAA-SUB): 567 renewals - Genesys Workforce Management (3GP20738ACAA-SUB): 1052 renewals, 6 new - Inbound Voice (All T-servers) (3GP21289ACAA-SUB): 1203 renewals, 6 new - HA - Voice (3GP08816ACAA-SUB): 1203 renewals, 6 new - Genesys Outbound Voice (3GP08809ACAA-SUB): 80 renewals - Genesys CPD/ASM (3GP21282ACAA-SUB): 80 renewals - Proactive Contact-Voice w/ Genesys CPD (3GP08825ACAA-SUB): 144 renewals - Proactive Contact - E-mail/SMS (3GP08822ACAA-SUB): 20 renewals - Genesys Voice Platform (3GP21277ACAA-SUB): 750 renewals - HA - Genesys Voice Platform (3GP21251ACAA-SUB): 750 renewals - Recording Connector (3GP21312ACAA-SUB): 194 renewals - Genesys Universal SDK (3GP88466ACAA-SUB): 1 renewal - Multiple "Lab" versions of the above products (1 renewal each, various part numbers) - Services Requested: - 100 hours of Genesys application support services (professional services) from a Genesys Value Added Reseller, not to exceed $20,000 - Notable Requirements: - All consultants must be Genesys-certified with 10+ years of experience - 24/7 support and updates required - Bidders must obtain pricing directly from Genesys - Integration with Qfiniti and Mindful Callback software is required - Award will be made to the lowest net cost responsive bidder

Description

The California Franchise Tax Board (FTB) is seeking to contract with a vendor to renew and procure various Genesys Software Subscriptions and Application Support Services in support of FTB's Enterprise Service Platform II Contact Center Platform. The solicitation includes instructions for submitting firm quotations and outlines key action dates including the final bid submission deadline of July 14, 2026. Award will be made to the responsive, responsible bidder with the lowest net cost meeting all requirements. The Notice of Intent to Award will be posted on Cal eProcure.

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