New York State Contract Reporter #WFC740B

Comprehensive Technology Support Services for WMCHealth Hospital Network

Westchester Medical Center Health Network (WMCHealth) is seeking a qualified vendor to provide comprehensive Technology Support services across its network of hospitals and healthcare facilities in New York. - Government Buyer: - Westchester Medical Center Health Network (WMCHealth), Office of Legal Affairs - Includes Westchester Medical Center, Bon Secours Charity Health System, and HealthAlliance of the Hudson Valley - Scope of Services: - End-to-end desktop and end-user device support - Lifecycle management of devices - Device deployment, validation, and operational readiness - Field services and desktop support - Service desk integration and incident management - Asset and configuration management - Reporting and performance management - Transition and knowledge transfer - Staffing and delivery model expectations - Requirements: - Services must be standardized, scalable, and measurable across multiple facilities - Vendor acts as an extension of WMCHealth IT, accountable for execution, coordination, and outcomes - Enterprise-wide consistency and structured, repeatable methodologies are required - OEMs and Vendors: - No specific Original Equipment Manufacturers (OEMs) or vendors are named in the solicitation - Products/Services Requested: - Focus is on service delivery and support, not specific hardware or software products - Locations: - Multiple acute care hospitals and facilities within the WMCHealth network, including Valhalla, Poughkeepsie, Suffern, Port Jervis, Warwick, Kingston, and Margaretville

Description

Westchester Medical Center Health Network (WMCHealth) is issuing a Request for Proposals (RFP) to invite qualified firms to provide Technology Support services throughout WMCHealth. The services include comprehensive, end-to-end desktop and end-user device support across multiple healthcare facilities. The services must be standardized, scalable, measurable through KPIs and SLAs, and delivered using structured methodologies. The vendor will operate as an extension of WMCHealth IT with full accountability for execution, coordination, and outcomes.

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