New York State Contract Reporter #00000554725

Beacon System Maintenance & Support Services for MTA - NYC Transit

This opportunity is issued by MTA - NYC Transit (NYCT) under the MTA HQ division for ongoing maintenance and support services for beacon systems. - Government Buyer: - MTA - NYC Transit (NYCT), MTA HQ division - OEMs and Vendors: - Piper Networks is referenced as a prior awardee, but the solicitation is open to other qualified vendors - Products/Services Requested: - Beacon Maintenance & Support Services - 24/7 access to a Technical Support Specialist (TSS) via telephone and email - Engineering support for maintenance and troubleshooting - Incident and repeated fault investigation - Identification of root causes and recommendations for corrective actions - Assistance with routine maintenance - All remote access and maintenance must comply with cybersecurity policies - Unique/Notable Requirements: - Rapid response times: 15 minutes for telephone support, one business day for email - Strict adherence to cybersecurity protocols for all remote activities - No specific product part numbers or quantities; this is a service-based contract - Contract Structure: - Initial 3-year term with two additional one-year option periods - Monthly recurring services

Description

This solicitation is for ongoing maintenance support services for beacon systems, including the availability of a Technical Support Specialist (TSS) 24/7 via telephone and email to provide engineering support for maintenance and troubleshooting. The contractor is required to respond to telephone support within 15 minutes and email support within one business day. The contractor will perform technical investigations on incidents and faults, identify causes, and provide assistance with routine maintenance and recommendations for corrections. The services must comply with cybersecurity policies.

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