SAM #19TC1026Q0003

On-Site Travel Management Services for U.S. Embassy Abu Dhabi

This opportunity is for comprehensive on-site travel management services at the U.S. Embassy Abu Dhabi, managed by the U.S. Department of State. - Government Buyer: - U.S. Department of State, U.S. Embassy Abu Dhabi, General Services Office (GSO) Travel Section - OEMs and Vendors: - No specific OEMs or travel technology vendors are mandated; online booking tools like CWT Sato's GetThere are referenced, but alternatives are permitted - Products/Services Requested: - On-site travel management services, including: - At least one dedicated travel management agent stationed at the Embassy - Air, rail, lodging, vehicle rental, and visa assistance for official U.S. Government travel - Ticket issuance, itinerary management, billing reconciliation, and 24/7 emergency support - Transaction-based services for air ticket issuance (approx. 1,200 annually), re-issuance, emergency after-hours support, excess baggage/fees, rail/bus/ferry, meet and assist, and visa/lodging/rental arrangements - Defense Base Act (DBA) insurance and Value Added Tax (VAT) as separate line items - Travel seminar and meeting arrangements, and detailed reporting (quarterly/annual sales, billing, reconciliation) - Unique or Notable Requirements: - Compliance with the Fly America Act and use of City Pair Program fares - All work must be performed by prime contractor employees (no subcontracting) - Prior relevant experience required (international experience accepted if no UAE experience) - Transaction fee billing model; estimated 1,500-1,700 air tickets annually - 24/7 emergency support and on-site presence required - Excludes VIP services - Quarterly and annual reporting obligations

Description

The Contractor shall provide on-site travel management services to The U.S. Embassy, Abu Dhabi, United Arab Emirates, as described in this solicitation.  The contract type is requirements type contract for all travel management services required by the agencies set forth in Section 1, paragraph 27.0.  The contract will be for a one-year period from the date to start services set forth in the Notice to Proceed, with four one-year options to renew. 

The last date and time to email Questions is the day before the pre-quotation conference which is 4pm on June 29, 2026.  No questions will be entertained after this date/time.

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