Westchester County Westchestercounty #42986

Bee-Line Paratransit Operations and Technology Enhancement Services for Westchester County

Westchester County Department of Public Works and Transportation is seeking proposals for the operation, administration, and maintenance of its Bee-Line Paratransit Traditional Service, including significant technology enhancements. - Government Buyer: - Westchester County Department of Public Works and Transportation - Commissioner: Hugh J. Greechan, Jr., P.E. - Vehicles Provided by County (OEMs highlighted): - Ford: E-350 Paratransit Vans (wheelchair accessible, 2017-2019), E-450 Shuttle Vans (14 ambulatory/2 wheelchair, 2017-2022), Transit Connects (non-wheelchair, 2019) - Chrysler: Voyager Accessible Minivans (5 units, 2025), Pacifica ADA Minivans (5 units, 2025) - Toyota: Prius Hybrids (12 units, 2017-2022), RAV4 SUVs (20 units, 2017-2024) - Services Requested: - Operation of demand-responsive, ADA-compliant paratransit rides within Westchester County and select neighboring areas - Car service and shuttle service components - Supplemental emergency and training services - Technology Enhancement Requirement: - Transition from Ecolane scheduling software to a new, industry-leading transit technology platform - Must include modules for onboarding, reservations, dispatch, driver app, reporting, and customer portals - Unique/Notable Requirements: - Technology implementation within 3 to 6 months of contract start - Performance measures with liquidated damages - Compliance with all federal, state, and local laws - Vehicles provided by the County; contractor responsible for operations, technology, and service delivery

Description

Westchester County is soliciting bids for the operational service of its paratransit system. The program seeks proposals to operate, provide administration and maintenance facilities, and enhance current program delivery and technology components of the Traditional Service of its paratransit program known as Bee-Line Paratransit. Bee-Line Paratransit is a seven-day-a-week, demand-responsive, advance-reservation, curb-to-curb service for seniors and individuals with disabilities traveling within Westchester County and to or from limited areas of bordering entities such as Bronx County, Putnam County, and the state of Connecticut. Prospective bidders should review the attached RFP document for detailed requirements and submission instructions.

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