Durham Public Schools Apptegy #179-2526-277-IT_VOIP

Durham Public Schools VoIP System Upgrade/Replacement (Cisco Handset Reuse, Cloud or On-Premises Options)

Durham Public Schools is seeking proposals to upgrade or replace its current on-premises Cisco VoIP phone system, serving 62 school sites and 6 administrative locations. - Government Buyer: - Durham Public Schools, Purchasing Department - OEMs and Vendors: - Cisco (primary OEM for existing handsets and infrastructure) - Granstream (third-party SIP devices) - Other SIP-compatible device OEMs (e.g., Yealink, Poly acceptable for new phones) - Products/Services Requested: - Reuse and support for approximately 4,001 existing Cisco handsets (detailed by model and part number) - Models include Cisco 6921, 6961, 7811, 7821, 7832, 7841, 7861, 7911, 7936, 7937, 7940, 7941, 7941G-GE, 7942, 7960, 7961, 7962, 7975, 8811, 8831, 8841, 8851, 9841, 9851, 9951, ATA 186, ATA 191, IP Communicator - 196 third-party SIP devices and Granstream HT812 units - 10 wireless headsets - 900 Direct Inward Dial (DID) numbers to be ported - 4,000 user extensions and 500 common area devices - Comprehensive VoIP system upgrade or replacement (on-premises PBX or cloud-hosted UCaaS) - Services: - White glove device staging, distribution, onsite placement, and end-user support for deployment - Porting of DID numbers, provisioning of licenses, network readiness, documentation, and training - Support for conferencing, call recording, voicemail transcription, AI summaries, and 911 failover - Optional managed services for moves/adds/changes and onsite deployment - Unique/Notable Requirements: - Must integrate with existing Cisco Unity and CER systems - Solution must support both Cisco and third-party SIP devices - Survivability at the Data Center required - Compliance with federal/state guidelines if federal funds are used - No additional bandwidth required; not E-Rate funded - Proposals must be submitted in hard copy and on flash drive (no electronic submissions) - Five-year contract term with two optional one-year renewals; detailed five-year pricing required

Description

Durham Public Schools is soliciting proposals for the upgrade of its existing on-premises Cisco Voice over IP (VoIP) system. The project includes maintaining existing Cisco handsets, potential deployment of PBX at the main Data Center or a Cloud service, and porting approximately 900 Direct Inward Dial (DID) numbers. The scope covers device staging, distribution, onsite placement, and end-user support during deployment, with an expected start in summer 2027. The contract type is open market, with compliance to federal guidelines when federal funds are used.

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