San Antonio Water System Ionwave #26-1432

Gerhardt VAP50S Maintenance and Repair Service Agreement for SAWS Environmental Laboratory

San Antonio Water System (SAWS) is seeking a five-year maintenance and repair service agreement for its Gerhardt VAP50S analytical instrument at the Environmental Laboratory Services facility. - Government Buyer: - San Antonio Water System (SAWS), Environmental Laboratory Services - OEM Highlight: - Gerhardt is the required Original Equipment Manufacturer (OEM) for all parts and technical standards - Products/Services Requested: - Annual preventative maintenance, emergency and routine repair services, and technical support for one Gerhardt VAP50S unit - Installation, calibration, and training for laboratory staff - Software and hardware support, including assistance with computer hardware refresh cycles (must be compatible with Dell Optiplex or Precision desktops) - All replacement parts must be new or refurbished to Gerhardt OEM standards, with pricing at or below Gerhardt's published catalog - Notable Requirements: - Certified technicians required for all services - 72-hour maximum response time for emergency repairs - Detailed service reporting and regulatory compliance (ISO, NIST, ANSI) - Contract includes a one-year base period with four one-year extension options (total up to five years), plus possible short-term extensions - Pricing adjustments capped at 25% over the contract life - All labor, travel, and parts must be included in pricing

Description

The San Antonio Water System is soliciting bids for an annual maintenance and repair service agreement for the Gerhardt VAP50S unit used for analytical testing of Total Kjeldahl Nitrogen (TKN) analysis by Standard Methods 4500-Norg B-2021 and 4500-NH3 C-2021. The contract includes installation, testing, calibration, training, and ensuring the instrument performs to factory specifications. The service agreement covers preventative maintenance, repair services, software and hardware support, and lifecycle support for a total of five years, including one year base contract with four one-year extensions. The unit is located at the San Antonio Water System Environmental Laboratory Services in San Antonio, TX.

View original listing