California eProcure #25-157

California Civil Rights Department Video Remote Interpreting Services Solicitation

The California Civil Rights Department (CRD) is seeking a provider for Video Remote Interpreting (VRI) services to support a wide range of activities statewide. - Government Buyer: - State of California, Business, Consumer Services and Housing Agency, Civil Rights Department (CRD) - Products/Services Requested: - Video Remote Interpreting (VRI) services for intake and investigative interviews, mediations, webinars, public hearings, council meetings, and legal depositions - Interpretation in multiple languages, including American Sign Language (ASL), Spanish, Arabic, Mandarin, Armenian, Cantonese, Farsi, Japanese, Korean, Portuguese, Punjabi, Russian, Tagalog, Telugu, Vietnamese, and others - Both qualified and court-certified interpreters required, depending on the proceeding - Services must be delivered via reliable video remote technology - Technical support and scheduling included - Unique or Notable Requirements: - Emphasis on interpreter qualifications and confidentiality - Court-certified interpreters required for legal proceedings such as depositions - Compliance with confidentiality and ethical standards - Ability to provide services statewide and support a variety of event types - No specific OEMs or technology vendors are named in the solicitation - Estimated contract value is $75,000 for a three-year term

Description

The Civil Rights Department (CRD) is seeking Video Remote Interpreting (VRI) services to support intake and investigative interviews, confidential mediations, educational webinars, public hearings, council meetings, and legal interviews/depositions. The services ensure individuals with limited English proficiency have full access to CRD activities in compliance with applicable laws. VRI services may be delivered via video remote technology, requiring qualified interpreters, with occasional need for court-certified interpreters for legal proceedings such as depositions. The department intends to award one contract based on this Invitation for Bid (IFB).

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