Avondale Opengov #25-348C

Award for After-Hours Telephone Answering Services for City of Avondale

This award notice details the City of Avondale's selection of a vendor for after-hours telephone answering services: - Government Buyer: - City of Avondale, Arizona (local government) - OEMs and Vendors: - Awarded vendor: AnswerNow! Inc. - Products/Services Requested: - After-hours, high-volume telephone call answering services - Classified under NIGP codes 91500 (Communications And Media Related Services) and 91549 (High Volume, Telephone Call Answering Services) - No specific part numbers or purchase quantities provided; service-based contract - Unique or Notable Requirements: - Vendor must provide reliable, professional after-hours call handling for city operations - Service is likely billed based on usage or a flat service fee, as contract value is listed as $0 - Contract awarded through a competitive Request For Proposal (RFP) process - Period of Performance: - Five-year contract term - No physical products or equipment are being procured; this is a professional services engagement

Description

This solicitation is for a professional services agreement to provide after-hours answering services for the City of Avondale. The contract term is from July 28, 2025, to July 28, 2030. The project is classified under communications and media related services, specifically high volume telephone call answering services. Qualified bidders are invited to submit proposals as part of a Request For Proposal process.

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