NYC Passport #85826P0003

NYC OTI Unified Communications System Modernization and Support RFP

The City of New York's Office of Technology & Innovation (OTI) is seeking proposals for a comprehensive five-year contract (with two optional two-year renewals) to modernize and support its Unified Communications systems. - Government Buyer: - City of New York, Office of Technology & Innovation (OTI), Contract Manager: Joney Mai - OEMs Highlighted: - Cisco (Unified Communications hardware/software, call routers, UCCX, Expressways, Webex) - Oracle (Session Border Controller) - Dell/EMC (VBlock infrastructure) - Google (cloud applications) - Products/Services Requested: - Procurement, licensing, and implementation of Unified Communications equipment and applications - Hardware, software, cloud applications, accessories, and network infrastructure - Structured cabling and electrical work (including racks, grounding, drops, and jumpers) - Transition services for telephony and voice messaging - Repair, replacement, and preventive maintenance - Software upgrades for call control, voicemail, and contact center - Application development and configuration for contact center software (including AI-powered capabilities) - Training for City personnel and executive users - Design and consulting services for telecommunications - On-site personnel (engineers, technicians) with specified proficiencies - Unique/Notable Requirements: - On-site personnel must be provided - AI-powered contact center capabilities are required - Compliance with prevailing wage laws - Support for integration with future City systems - Compliance with City privacy and cybersecurity standards - Manufacturer authorization letters required for all OEM products - Periodic privacy and cybersecurity audits - The anticipated contract start date is after notice to proceed, with a total potential duration of up to nine years if all renewals are exercised.

Description

The NYC Office of Technology and Innovation is seeking a qualified vendor to provide procurement, licensing, and implementation services, including cabling and electrical work, for Unified Communications System equipment, accessories, and network infrastructure hosted by the Department of Information Technology and Telecommunications. The contract includes equipment and services for a unified communications system to be used by city agencies. The contract is anticipated to start on January 7, 2027, and end on January 6, 2032, with an estimated procurement value of $115,000,000.00. Proposals must be submitted via PASSPort by August 4, 2026.

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