British Columbia BCBid #231336

City of North Vancouver RFP for SaaS IT Service Management System and Implementation

The City of North Vancouver is seeking to modernize its IT service management capabilities through a competitive Request for Proposal (RFP): - Government Buyer: - City of North Vancouver, Information Technology Department - Products/Services Requested: - Replacement of the current Cherwell IT Service Management (ITSM) platform - A modern, SaaS-based ITSM software solution - Implementation services from an experienced system integration partner - Requirements: - Solution must be ITIL-aligned to support best-practice service management - Primary use is for the IT Department, with potential expansion to other internal shared-service areas - No specific OEMs, products, part numbers, or quantities are named - RFP includes detailed appendices for pricing, technical, and functional requirements - Notable Details: - The City is open to various SaaS ITSM solutions and implementation partners - The opportunity is for both software and associated implementation services

Description

The City of North Vancouver is seeking proposals for an experienced System Implementation partner and a modern Software Solution to support its Information Technology Service Management (ITSM) operations. The procurement is for a SaaS-based ITSM solution to replace the existing Cherwell platform. The solution should establish ITIL-aligned service management capabilities for the Information Technology Department, with potential future expansion to other internal shared-service areas that use a service request intake process.

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