CanadaBuys #AB-2026-04752

City of Calgary Solicits Chat and Live Agent Software Solution for Planning and Development Services

The City of Calgary is seeking a comprehensive chat and live agent software solution for its Planning and Development Services department. - Government Buyer: - City of Calgary, Planning and Development Services - Products/Services Requested: - Chat and live agent software solution - Must include queue management, call routing, escalation, analytics, and reporting tools - Solution must be scalable and support future integration with other systems - Includes supply, implementation, and ongoing support - OEMs and Vendors: - No specific OEMs or vendors are named in the solicitation - Unique or Notable Requirements: - Emphasis on real-time communication between residents, businesses, and City staff - Solution must be robust, support future scalability, and offer integration capabilities - Procurement is open to competitive bidding under the Canadian Free Trade Agreement (CFTA) - Contract duration is approximately 146 months (about 12 years)

Description

The City of Calgary is seeking proposals from qualified proponents to provide a robust chat and live agent software solution for its Planning and Development Services department. The solution aims to enhance customer service by enabling efficient, real-time communication between residents, businesses, and City staff regarding permitting inquiries and processes. It should include features such as queue management, call routing, escalation, analytics, and reporting tools. The City requires experienced proponents to supply, implement, and support this solution with future scalability and integration capabilities.

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